Question 1

What is self storage?

Accepted Answer

Self-storage is self-service storage. This means you subscribe to (or lease) a storage unit for your own use. Go StorPro takes a smart, digital approach that makes this super simple and gives you great benefits. You can visit our storage facilities at any time and access the facility and your storage unit using digital keys in the Go StorPro App.  Only you have access to the unit and can decide if, when, and who you want to share the digital keys with. Go StorPro offers units in different sizes at several different locations. You will find a complete overview of the various storage units in the App.

Question 2

Is it safe to store at Go StorPro?

Accepted Answer

Yes. Every Go StorPro facility features 24/7 AI-enabled surveillance cameras, a fully fenced perimeter, LED lighting throughout the property, and our purpose-built smart lock system. Unlike third-party Bluetooth add-ons that other storage companies use, our locks are fully integrated, hardwired, and WiFi-enabled — designed from the ground up for the Go StorPro platform. Every access event is logged digitally, so there’s a complete record of who accessed what and when.

Question 3

How do I transport my things to and from the storage facility?

Accepted Answer

You may contact us for more information about moving assistance / recommendations in your area and how to get a transport quote directly from a transporter.

Question 4

Can others see what I have stored in my unit?

Accepted Answer

No. Your unit is personal. Walls and doors are made of steel so no one can look inside your unit.

Question 5

Is it possible to visit the storage facility and see the storage unit before I decide?

Accepted Answer

Yes. Contact our customer service and we’ll set up a tour for you.

Question 6

Are there power outlets in the storage?

Accepted Answer

There are no power outlets in our storage facilities.

Question 7

Are there trolleys available at the storage facility?

Accepted Answer

There are no trolleys available at all our facilities.

Question 8

How much does it cost to rent a storage unit at Go StorPro?

Accepted Answer

We offer two pricing options: flexible month-to-month rates for short-term needs, or an annual commitment plan that saves you roughly 30% compared to month-to-month. With the annual plan, you still pay monthly — you’re just committing to 12 months. Long-term members earn loyalty discounts on top of that. No deposit required on any plan. Visit your nearest facility’s page for current unit rates.

Question 9

Can I open my storage unit when I'm not near the facility?

Accepted Answer

You can manage your account, view access history, and share digital keys from anywhere using the Go StorPro app. However, to physically open the gate and your unit, you need to be at the facility with the app on your phone. Our smart lock system uses WiFi-enabled hardware that communicates directly with your phone — it’s not a Bluetooth add-on, so it’s fast and reliable every time.

Question 10

Can I give other people access to my storage unit?

Accepted Answer

Yes. The Go StorPro app lets you share digital key access with anyone you choose — family members, roommates, employees, or movers. Each person gets their own digital key through the app, so there’s no need to coordinate schedules or hand off physical keys. You can grant and revoke access at any time.

Question 11

Can I have multiple storage units with one Go StorPro account?

Accepted Answer

Yes, you can have several units, in the same or different facilities, with the same user account. All storage units are managed in the App.

Question 12

What makes Go StorPro different from other storage companies?

Accepted Answer

Our smart lock system is fully integrated and purpose-built — not a third-party Bluetooth add-on like most competitors use. Our locks are hardwired and WiFi-enabled, designed from the ground up for Go StorPro’s software platform. That means faster, more reliable access from your phone. Add online booking, subscription pricing with loyalty rewards, no deposits, and true 24/7 access, and you get storage that actually works the way modern life does.

Question 13

Is Go StorPro the same as U-Stor-It in Olean?

Accepted Answer

Yes. Our Olean facility at 1764 Gargoyle Road previously operated as U-Stor-It for over 20 years. Same trusted location, now with upgraded technology including our purpose-built smart lock system, a mobile app for access and payments, online booking, and 24/7 access.  Go StorPro Olean is here!

Question 14

Is Go StorPro a chain or locally owned?”

Accepted Answer

Go StorPro is independently owned and operated — not a national chain. We’re building a network of modern, tech-forward storage facilities with personal customer service. Every facility gets the same smart technology and commitment to a better storage experience.

Question 15

Where are Go StorPro facilities located?”

Accepted Answer

Our first facility is at 1764 Gargoyle Road, Olean, NY 14760 — conveniently located just off Route 86 near St. Bonaventure University. We’re actively expanding with new locations. Visit our Areas We Serve page or the Locations menu to find the facility nearest you.  Go Bonnies!

Question 16

Can I store vehicles, snowmobiles, or large equipment?”

Accepted Answer

Yes. Our larger units (10x20 and 10x23) can accommodate cars, motorcycles, ATVs, snowmobiles, riding mowers, and other large equipment. All units are ground-level with drive-up access, so you can drive right in. Contact us to discuss your specific needs.

Frequently asked questions